When you’re trying to find a decking company to install your deck, there are several questions you should ask potential service providers to determine if they’re right for your needs.
This is especially true when you’re in the beginning stages of planning and design; it’s important that any company you hire shares your vision in terms of style, material preference, color scheme, and more.
Even if the potential company was a recommendation from a friend or family member, you should conduct your own research to find the right fit for you.
Here are five questions every customer should ask potential decking installers:
1. How long have you been in business?
For novices, DIY-ers, or homeowners new to decks, this is one of the most important questions to ask because it goes beyond just finding out how long a company has been around. It gives you an idea of their experience with deck installation and what type of knowledge they have to offer.
Ideally, you’ll want to work with a business that has a couple of decades of experience because they’re likely to be able to better meet your needs.
2. What is your experience with deck installation?
This goes hand-in-hand with the first question because it allows you to find out how many decks a company has installed and if their experience aligns with what you’re looking for, in terms of style, size, etc.
This question can also include asking any previous clients about their experience with a company’s work, as well as the company’s own testimonials. By hearing from others who have used that particular service provider, you can get an idea of the quality, reliability, and value you can expect from working with them.
Ideally, you should be able to find reviews of their company on websites such as Yelp and the Better Business Bureau.
3. Do you offer a warranty for the deck installation?
This is important for customers to know upfront and sets a benchmark in expectations and goals between customer and contractor during your project. A company that provides service warranties, might be the right one for you.
Also, when discussing the warranty make sure to find out your deck’s potential lifespan.
4. Does the company provide customer support after hours and weekends?
Customer satisfaction is important to any decking installation service provider, which means they should be able to offer services that meet your timeframe and availability, no matter how busy or hectic life tends to get.
A 24-hour emergency line and weekend availability are just some of the added bonuses that set a service provider apart from the rest.
5. What is the cost of an average deck installation, including labor and materials?
While the cost of your project is important, it’s equally important to know what that figure includes. This will help you determine how much work is going into the installation and if the final price tag aligns with your budget plans. It also can give you a better idea of exactly what services are being provided to you by a service provider.
Make sure that they give you an example estimate for a deck they installed that is similar to your own so you can have a more accurate understanding of the costs involved.
In general, it’s important for customers to learn as much as they can about their potential service provider’s pricing before committing.
All these questions should help you feel more comfortable partnering with a professional deck installation service, as well as give you an idea of how much work is going into your project.
In the end, nothing beats working with a contractor that offers quality, value, and effective customer service.